If you're experiencing a problem, an error, or would like to suggest an improvement, you can contact support directly at support@floralens-app.com.
General assistance
Technical issues: restart the app and make sure you're using the latest version available on the App Store or Play Store.
Subscriptions: you can manage or cancel your subscription at any time from Settings > Apple ID > Subscriptions (iOS) or Play Store > Subscriptions (Android).
Restore purchases: open Floralens → Settings → Restore purchases to reactivate your premium access after reinstallation.
Before contacting us
To help us troubleshoot faster, please include:
Your device (iPhone/Android) and OS version
The app version (visible in Settings)
A short description of the problem + steps to reproduce
Privacy
For any questions about your personal data or GDPR, contact support@floralens-app.com.
Open the app and tap the main button to take a photo of your plant. Identification runs automatically and usually completes within a few seconds.
Do I need to create an account?
No. Floralens is designed to work in guest mode. Your garden can be linked to your device through an anonymous or device-based identifier depending on the feature used.
How do I cancel my subscription?
Subscriptions are managed by the App Store (iOS) or Play Store (Android). Open your store settings, go to Subscriptions, and cancel Floralens. Premium access remains active until the end of the paid period.
Is my data secure?
We protect your data using HTTPS and access controls. We do not sell your personal data. See the Privacy Policy for more details.
Identification doesn't work / the plant isn't recognized
Make sure the photo is sharp and well lit. Center the plant and, if possible, include a leaf and a flower. If it still fails, contact us and attach a screenshot if you can.
How do I delete my data?
Use any deletion tool available in the app, or email support@floralens-app.com with enough information for us to identify your request.
Does the app work offline?
Viewing your garden and previously saved plant pages may work offline. Identifying new plants requires an internet connection.
How do I restore purchases?
Go to Settings > Subscription > Restore purchases. Make sure you're signed in with the same Apple/Google account used for the original purchase.
Contact us
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