Floralens
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Privacy Policy

Last updated: March 12, 2026

This Privacy Policy explains how Floralens and Chapalu Studio process personal data in connection with the Floralens mobile application and the website floralens-app.com.

The exact data processed depends on the features you use. Some features may be available without creating an account.

By using the Service, you acknowledge that you have read this policy.

1. Data controller

Chapalu Studio
SASU - Programming / software development
60 RUE FRANCOIS IER, 75008 Paris, France
SIREN: 101 999 407
SIRET: 101 999 407 00014
EU VAT: FR93101999407

2. Data we collect

Depending on your use of Floralens, we may process:

If you use the support form on this website, the form opens your email app. Your message is not transmitted to us through this website itself.

3. Purposes

We may use personal data to:

Depending on the situation, we may rely on:

5. Sharing with third parties (processors)

We may share data with service providers when reasonably necessary to operate the Service, for example providers involved in:

We may also disclose information if required by law, to respond to lawful requests, to enforce our rights, or in connection with a merger, financing, or transfer of all or part of our business.

We do not sell your personal data.

6. International transfers

Some recipients may be located outside your country or outside the European Economic Area. Where applicable, we use appropriate legal, contractual, and organisational safeguards for such transfers.

7. Data retention

We keep personal data only for as long as necessary for the purposes described in this policy, including to operate the Service, manage subscriptions, respond to support requests, maintain security, comply with legal obligations, and resolve disputes.

Retention periods may therefore vary depending on the type of data, the feature used, and the legal requirements that apply.

8. Your rights

Depending on applicable law, you may have the right to access, correct, delete, restrict, object to, or port your personal data, and to withdraw consent where processing depends on consent.

To exercise a privacy request, contact support@floralens-app.com. We may ask for information reasonably necessary to verify your identity and process your request.

You may also lodge a complaint with the data protection authority of your place of residence, workplace, or the place of the alleged infringement, including the CNIL in France where applicable.

9. Deletion request process

If you want your account or data deleted, contact support@floralens-app.com or use any in-app deletion tool that may be available.

To protect users, we may request information needed to verify identity or identify the relevant account. In some cases, we may retain limited information where required by law or reasonably necessary for security, fraud prevention, bookkeeping, or dispute resolution.

10. Cookies and similar technologies

This website does not knowingly use non-essential cookies for its own operation.

However, when pages load third-party assets or when you follow external links such as app store pages, those third parties may receive technical data such as your IP address, browser information, or user agent according to their own practices.

The mobile app may use device identifiers, local storage, SDK storage, or similar technologies instead of browser cookies, depending on the feature used and your device settings.

11. Security

We use reasonable technical and organisational measures designed to protect personal data.

No method of transmission, storage, or processing is completely secure. We therefore cannot guarantee absolute security.

12. Changes

We may update this policy from time to time. The version displayed on this page is the current version.

If required, we will provide additional notice for material changes.

13. Contact

For privacy requests or questions about this policy:

Floralens - published by Chapalu Studio